Please use the resources on this site to get started using the tools needed for distance learning and troubleshooting problems that may occur. When all self-help options have been exhausted, please email email@example.com with your issue and contact info and someone from the TCAPS technology department will reach out as soon as possible. Thank you for your patience as we work to meet everyone's needs in this changing landscape.
The TCAPS cloud provides students with single sign-on access to almost all apps being used for distance learning and easy access to student GSuite accounts. Whether using a TCAPS issued device or personal device, students can go to cloud.tcaps.net and log-in with their username and password
Accessing students' GSuite accounts
We recommend that students log into their TCAPS Google accounts via a Chrome web browser if not using a TCAPS issued Chromebook. This will allow connections via Meet and Classroom to function the best. We also recommend that students sign out of the Chrome browser before other family members use the device.
Please review the information below that may be accessible to your family if in need of an internet connection and are currently using one of the cellular/wireless providers listed below. Please contact your provider to confirm if any of these options are available to you and how you can access them. If your carrier is not listed you should still contact them in reference to a COVID-19 response they may have put in place for customers.
The Keep Americans Connected Pledge- So far, the telecommunications industry’s most broad and important response to the COVID-19 pandemic has been the Keep Americans Connected pledge. This pledge was drafted by the FCC and reads:“Given the coronavirus pandemic and its impact on American society, [Company Name] pledges for the next 60 days to:
not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
open its Wi-Fi hotspots to any American who needs them.”
The 60-day period began on March 13, so it should be valid through at least May 6. The pledge has been signed by more than 550 companies and associations, including the largest cell phone companies. *information gathered from AT&T's website* AT&T’s COVID-19 response-cBesides signing the pledge, closing stores, and offering bonuses to frontline employees, AT&T has rolled out some new plans and perks. Starting on March 27, AT&T will offer the following:
A new $15 plan with 2 GB of data and unlimited talk and text
For 60 days all phone plans will receive an automatic 10GB per month of additional data
All users with an Unlimited Plus plan with tethering will receive 10 GB of additional tethering per month for 60 days
*information gathered from Sprint's website* Sprint’s COVID-19 response- Sprint has limited its store hours and is working with T-Mobile to get its users access to T-Mobile’s network. But the main changes that Sprint customers will probably notice are the following:
Customers on limited-data plans now receive unlimited data for 60 days, beginning March 18
20 GB of free mobile hotspot data to eligible customers
*information gathered from T-Mobile's website* T-Mobile’s COVID-19 response- Beginning on March 17, T-Mobile closed about 80% of its retail stores to safeguard employees and customers. But the mobile company is also offering additional benefits to new and current customers, like the following:
All T-Mobile and Metro by T-Mobile customers will get unlimited data for the next 60 days.
These customers will also get 20 GB of mobile hotspot data.
Free international calling to all Level 3 countries
T-Mobile has launched a new, low-cost plan called the Connect plan.
*information gathered from Verizon's website* Verizon’s COVID-19 response- Verizon Wireless has been a bit slower than other companies to offer things like free unlimited data to all customers. But the company has started to roll out some benefits and relief for its customers. These are the steps that Verizon has taken so far:
Unlimited domestic calling for all by-the-minute plans
Free calling to CDC-designated Level 3 countries
A tripling (3x) of wireless bandwidth to aid schools that are doing remote teaching.
Wireless customers get a free, automatic 15 GB of data added to their plans.
Other carriers’ COVID-19 responses- It’s not just the Big Four that are reacting to COVID-19 with swift action. Here’s a roundup of how mobile virtual network operators (MNVOs) and prepaid carriers are responding:
Mint Mobile is offering free unlimited data to all customers until April 14.
Boost Mobile is giving customers free international calling to Level 3 countries, waiving reactivation fees, and giving an extra 20 GB of data to limited-data customers.
Metro by T-Mobile is giving customers unlimited data for 60 days and free international calling to Level 3 countries.
Consumer Cellular has signed the Keep Americans Connected pledge and has increased its 25 GB plan to a 55 GB plan.
Cricket Wireless Yes, we’re giving new and existing customers an extra 10 GB of data, temporarily, on select smartphone plans to keep you connected. After two bill cycles, your extra 10 GB will be removed.